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What the Rules Look Like at luckyparty

Every account on luckyparty operates under a clear set of terms — covering how your data is handled, how disputes are resolved, and which states can access the platform under applicable law.

State-dependent eligibilityAccount data protectionTransparent dispute processPayPal, Venmo, Play+ coveredUS law framework
luckyparty What the Rules Look Like at luckyparty
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

Your account security and data privacy are not afterthoughts at luckyparty — they are built into how the platform runs day to day. SSL encryption covers every session, every payment request sent through PayPal or Venmo, and every piece of identity documentation you upload for verification. We do not sell your personal data to third parties, and we retain it only for as long as required by the regulations in your eligible state.

Cookie Policy

We use cookies to keep your session active, remember your payment preference (PayPal, Venmo, or Play+), and measure how the site performs. You can manage cookie settings inside your account privacy tab.

Data Retention

Account records and transaction logs are held for the period your state's regulations require. After that window closes, data is deleted from active systems. You can request a copy of your data at any time via support.

Account Security

Every login triggers a one-time passcode sent to your registered device. If we detect an unusual sign-in location, access is paused until you confirm your identity through the OTP step.

Request a Correction

If personal information on your account is inaccurate, you have the right to request a correction. Contact support via live chat or email with your account username and the specific field to update.

REACH OUR TEAM

Contact Us About Policy Questions

If something in our terms raises a question — whether it's about your account data, a transaction dispute, or state access — our support team is the right place to start. You can reach us through live chat inside your account, by email, or through the in-app help menu on mobile. We aim to respond to legal and policy queries within one business day.

Team online

Live Chat

Open live chat from inside your account dashboard. It connects you directly with a support agent who can pull up your account details and transaction history on the spot.

Email Support

Send policy or data-related questions to our support email. Include your account username so we can locate your record and respond with the right information.

In-App Help Menu

On mobile, tap the help icon in the top-right corner of the app. The menu routes your query to the correct team — billing, legal, or account access — without extra back-and-forth.

What You Asked Us About Policy

These are the questions we get most often about account terms, data rights, and legal eligibility. If your question isn't covered here, live chat inside your account is the fastest path to a real answer.

Access depends on whether your state permits online real-money gaming. When you create an account, your location is checked against eligible states. If your state does not qualify, access is restricted.

We collect the information needed to verify your identity, process payments through PayPal, Venmo, or Play+, and comply with state regulations. We do not collect data beyond what those purposes require.

Data is held for the retention period your state's law specifies. Once that period ends, records are removed from active systems. You can request a copy of your data through our support team at any time.

Open live chat from your account dashboard and tell the agent the transaction date and amount. We pull the payment log — covering PayPal, Venmo, or Play+ as applicable — and start a review within one business day.

Yes. Where your state's law provides a right to deletion, you can submit a request through email support. We will confirm what data is eligible for removal and complete the request within the timeframe the law requires.

If your state restricts access after you have an active account, we notify you by email before any change takes effect. Funds already in your account remain yours and we walk you through the withdrawal process.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.